Quarry learns more about Wirtgen Group’s new dedicated aftersales team and how they are working to improve support.
The Wirtgen Group manufactures specialist equipment that requires specialist care.
Quarries are a harsh environment for machinery, and keeping equipment up and running is key to production.
That’s why Wirtgen has committed to supporting its customers through a dedicated Australian aftersales team.
John Richardson, parts manager for Australia and New Zealand at Wirtgen Group, said the team is focused on delivering expertise.
“The aftersales team have visited the factories in Germany,” he said.
“As part of their role, they go to sites, use their product knowledge to find faults, and even spread this expertise to quarry operators to get the most out of Wirtgen equipment.”
Introducing the team
The Australian aftersales team is made up of three specialists: Daniel Hughes, Shaun Howe, and David Lefroy.
Hughes is responsible for providing aftersales support in Victoria, South Australia, and Tasmania. He has been with Wirtgen Australia since 2007 and has a wealth of knowledge. His expertise spans the entire Wirtgen Group product lineup, allowing him to offer tailored advice and solutions that enhance operational efficiency.
Hughes’ proactive approach ensures that customers can rely on him for quick responses to their inquiries, technical guidance, and maintenance strategies that minimise downtime and maximise productivity.
Howe covers Queensland and New South Wales, bringing his extensive product knowledge and customer-centric philosophy to the team. He is familiar with the local market and equipment which enables him to provide insightful recommendations and support that is tailored to the specific needs of each customer.
Richardson said Howe’s dedication to building strong relationships is evident in his consistent engagement and follow-up, ensuring that clients feel supported every step of the way.
“Whether it’s troubleshooting a technical issue or providing training on new equipment, Shaun is always ready to assist,” he said.
“Even though he’s only been in the role for less than a month, and has spent two weeks in Germany learning, there has already been great feedback.”
Lefroy has been with Wirtgen Australia since 2012 and specialises in the company’s Kleemann portfolio. He works closely with customers across Australia and New Zealand to provide solutions specific to their Kleemann mobile crushing needs.
His application knowledge allows him to understand the diverse needs of clients in the crushing and screening sector, ensuring that they receive aftersales support that aligns perfectly with their operational goals.
Richardson said Hughes, Howe and Lefroy exemplify Wirtgen Group’s commitment to customer satisfaction and operational excellence.
“Their combined expertise and dedication to supporting our clients ensure that Wirtgen Group remains a trusted partner in the road and minerals industries,” he said.
“With this exceptional team at your side, you can be confident that you have the right support to drive your success and staying true to our company values.” •
For more information, visit wirtgen-group.com
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