Service networks play a key role in the quarrying industry. This is why Hardox Wearparts has built a global network for its wear parts.
Hardox Wearparts has been a recognised name in heavy industries like quarrying since it opened its doors in Europe in 2000.
Since it was established, the company has developed a global network of wear service centres. It features more than 500 full-service centres in 100 countries and regions, including Australia, New Zealand and New Caledonia, with more than 20 of Hardox Wearparts’ service centres support the quarrying, construction, road-building and recycling industries in those countries.
While some Hardox Wearparts centres are owned by SSAB Swedish Steel, a specialised steel company, about 80 per cent are privately owned, such as Real Steel New Zealand.
“We’ve been a member of the Hardox Wearparts network for several years. It buys us credibility with our customers,” Real Steel New Zealand managing director Luke Mathieson said.
“Flying the colours of Hardox Wearparts is a sign of quality, reliability and excellence.”
The service centres provide the company’s customers with wear solutions that help to lower operating expenditure by extending service life, reducing personnel costs, and minimising downtime.
Despite Hardox Wearparts’ significant global expansion since 2000, its values of providing customers with high productivity, flexibility and performance have remained central to its international operations.
This is supported by SSAB’s international organisation, a network of dedicated experts who can provide marketing and technical support to Hardox Wearparts centres using state-of-the-art SSAB-certified techniques and processes.
SSAB manufactures various products, such as the Hardox wear plate, Duroxite overlay products, Strenx performance steel, and Toolox engineering tool steel.
These steel products and many others are also available for purchase at a Hardox Wearparts centre.
“It was important for Hardox Wearparts centres to maintain a local focus, as this allows them to address specific customer needs more efficiently, and all wear business is local,” SSAB said.
“By partnering with local companies that supply wear services, we can provide our end customers with local and rapid access to quality wear parts and technical support.”
Hardox Wearparts members have access to one of the largest industry knowledge bases in the world.
This means customers in the Australian quarrying industry can achieve best practices by using the experiences shared by other centres and SSAB wear specialists. This shared knowledge can help Australian customers during their equipment and installation processes.
It’s no secret that working in Australian quarrying occurs in taxing conditions, especially for equipment.
Hardox Wearparts supplies reliable parts for quarry operations to help companies operate successfully in these challenging environments.
“Quarry operations rely on the performance of wear-resistant lining for loading buckets, trucks, and stationary and mobile conveyors. Hardox Wearparts protects the mills, chutes, hydro cyclones and sorters from the particular stress conditions they are exposed to in each production process,” SSAB said. “While equipment can come in all shapes and sizes, all can benefit from Hardox wear steel.
“Buckets made with Hardox last longer and keep their original shape thanks to the steel’s combination of high strength, extreme hardness, and excellent toughness.”
Selecting the proper wear parts is critical to maximising uptime and finding the best-performing solution at the right cost for businesses.
“When you’re doing business with a Hardox Wearparts centre, you should have high expectations. Every centre prioritises high staff skill standards, ensuring quality, performance and safety of the centre’s parts and services. By growing the network of Hardox Wearparts centres, as well as growing the range of products and services they provide, we are continuously improving our service capacity.” •
For more information, visit ssab.com
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