Precisionscreen has an experienced team advise on spare and wear parts. Image: Precisionscreen
Quarry talks to Precisionscreen about how spare and wear parts can be key to a high-performing quarry.
Spare and wear parts can often be overlooked, until operators need them to get equipment up and running again.
In an ideal world, everyone wants machine and plant equipment to run for as long as possible, delivering less downtime, more production, and greater efficiency.
The reality, especially in a harsh operating environment like Australia, is that parts will need to be replaced. Time and efficiency are critical factors for any operator in this position.
This has become increasingly important as older workers retire.
According to Precisionscreen chief operating officer Jonny McMurtry, original equipment manufacturers like the Brisbane-based company have had to adjust to this issue.
“There is this big gap, where we’ve had a high degree of technological advancement on our own machines and imported machines. So, there is that potential loss of knowledge within the industry,” he told Quarry.
“We want to make sure we cover all aspects of it; we want customers to feel like they can contact us.
“We don’t want to go solely down one avenue. That’s why we’re trying to develop multiple options for (the parts) they might want or need.”
This is why Brisbane-based Precisionscreen has invested heavily in to ensure its spare and wear parts department and technology offering. The investment means the company can offer standard solutions or tailored options depending on the customer’s needs.
“We stock, carry and sell standard wear parts but we have the ability to complete our technical site visits and understand the customer needs to advise on tailored options depending on what their needs are,” McMurtry said.
“We’ve got the company attributes and different departments required that enable us to do that.
“If they’re looking to adapt their application or adapt their machine to suit their application, we can jump in the boat with them and give certain ideas a go.”
The company manufactures its parts in Brisbane. Image: Precisionscreen
Precisionscreen has a fully outfitted manufacturing facility at its Wacol headquarters, where the Australian-owned company can design, fabricate, and manufacture solutions in-house. The machine shop, featuring an in-house plasma cutter, is used to create Precisionscreen’s own equipment range and spare and wear parts range.
Using these facilities, Precisionscreen has recently been able to manufacture punch plates for scalping screens, pugmill parts, crusher wear parts, fabricated parts for imported machines, drum scrapers, and conveyor parts.
Recently, the company has seen a rise in requests to manufacture non-standard drums or drums to be retrofitted onto imported machinery.
McMurtry said it showed the versatility of the company’s manufacturing facility that these could all be produced locally in Australia.
“Within reason, we can do different sizes of drums and different lengths of drums to fit all mobile or some standard conveyors in the industry,” he said.
“We can also do different sizes and applications of screens, different wires and apertures as well to suit the customer application.”
The company still maintains a stock of spare and wear parts for older machines, machines that were part of its hire fleet, or machines for which it was a previous reseller. Its dedicated team manages its stocked wear and spare parts range.
Graham Marks and Andrew Hines lead Precisionscreen’s spare and wear parts department. Together, they possess more than 20 years of industry experience and can advise customers on the best system solutions for their business.
The team recently travelled to their regional New South Wales and the ACT customer base as part of their commitment to technical site visits. During these visits, Precisionscreen was able to help its customers with any urgent needs and advise them on the best after-sales solutions.
McMurtry told Quarry it came down to how the Brisbane-based company valued its relationship with new and existing customers.
“(Andrew and Graham) have that point of reference within the industry so that if a customer phones looking for certain parts or has a certain application, they can offer their point of view,” he said.
“They can draw upon their experience to deliver a more tailored and educated assessment and solutions.
“We look at it as a long-term relationship with the customers that we service, so we want to make sure that we stock those high turnover parts and we can keep them running for as long as possible.”
Precisionscreen will expand its spare and wear part offering via technology in the coming months.
Precisionscreen: Striking the right blend
The company plans to roll out an online portal showcasing the standard “high turnover” parts. The Brisbane-based operation has invested in the service to give customers access to parts when and where they need them.
“If it is an owner-operator quarry and they don’t have time during the day as they are producing, they can jump online and order these frequently used parts at a time that suits them,” he said.
“We want to open up those avenues so that if a customer is time-poor or knows exactly what they want, they can access that online store as well.
“We’re trying to tailor our services based on the customer’s and the industry’s needs and requirements.” •
For more information, visit precisionscreen.com.au.
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